Agile Training Experts
privacy policy

1. Who are we?

Lokem are experts in Scrum, the most widely used Agile Framework. We provide training and consulting to organizations and individuals. Our consultations and training workshops are delivered by expert Agile consultants experienced in working with various clients globally, training and coaching individuals and organizations in their transition to Scrum and Agile. Our company is registered in England at Kemp House 160, City Road, London EC1V 2NX. We are the controller of the personal information described in this notice, unless stated otherwise.

2. How do we collect personal information?

We collect and combine personal information from the following areas:

2.1 Information you provide us with

You may contribute personal information to our website by filling in forms, meeting with us, communicating with us via telephone, post, email etc. or submitting information to our service or product portals.

2.2. Information we collect ourselves

On visiting our website, we may automatically store information regarding the device you are viewing the site on and your usage of the site.

2.3. Information we receive from others

We may collect personal information from openly available sources and other companies such as service providers, trade agents, suppliers and advertisers. For instance, within our recruitment processes, we may receive information from recruitment service providers, employment vetting agencies and your named referees. Job search websites and professional networking sites such as LinkedIn may be used to find prospective candidates for job vacancies.

3. What personal information do we collect?

3.1 Training Services

As Lokem provides training for users, they will have to sign an NDA/TA. Once an NDA/TA has been signed we keep a copy of it, trainees agree to not share the platform resources externally unless granted permission. Likewise, information collected from the trainee will be used as necessary and stored safely. This information will not be shared with third parties unless permission is granted by the trainee.

3.2 Payments

We receive and save any information you enter on our website or give us in any other way. You provide such information when you make a payment, set-up a recurring card payment, process a direct debit mandate, or communicate with us for any other reason. This information may include your date of birth, name, contact and card details.

We will use this information in order to support payment processing, fraud detection, payment authentication and processing for future transactions. You can choose not to provide this information, although it may be needed to carry out a payment.

3.3 General

Lokem collects your personal information, this includes:

  • Personal details (title, name,gender, telephone number, email address,address)
  • Performance information
  • IP address
  • Start dates and end dates
  • payment details/subscriptions (encrypted)

4. How do we use your personal information?

4.1 Performance improvement

Lokem will only use your personal data for training purposes, your health and safety, the health and safety of others, the pursuance of our legitimate interests (on the provision that these are not overridden by your rights, freedoms and interests), your consent, and/or any other purpose permitted by law.

Some examples are given below:

  • Conducting performance reviews, managing performance and determining performance requirements
  • Making arrangements for the termination of our working relationship
  • Dealing with any disputes involving you, or other platform members including accidents at work
  • Managing absence
  • Verifying identity

4.2 Advertising

Lokem may use third party advertisers in order to promote our business and services on our behalf across the internet and other media platforms. These third party advertisers may use cookies and other tracking technologies to record the referring web page and to measure and report on the effectiveness of such advertisements.

5. Cookies and tracking

5.1 What are cookies?

Cookies are small blocks of data generated onto your device when you visit a website. Many websites use cookies in order to perform different tasks, e.g. recording the number of visits on a website, remembering your preferences and search queries. Cookies do not allow other people to access your device or any personal information, unless you specifically choose to share your data.

5.2 What cookies does Lokem use?

Our website may use cookies and other tracking technologies to provide you with a personalised browsing experience. These cookies can tell whether you have visited Lokem before, whether you have seen the cookie notification banner, if you have accepted our terms and conditions, which pages you have visited and how long you have stayed on certain pages.

This helps us to provide you with the very best personal experience when browsing by displaying content that is relevant to you. Cookies and tracking also provides statistical information that will enable us to assess and improve the quality of our content and advertising on our pages.

The cookies that we use can be split up into the following categories:

  • Essential cookies: These are cookies required in order for a website to work and they do not collect any personal information. Lokem uses essential cookies to record when users have viewed cookie notices, and whether the user has granted permission for cookie tracking (essential & non- essential).
  • Functionality cookies: These Improve your browser experience while on our website. The cookies collected store information in order to personalise your experience by recording your preferences & past searches (search requests, Chatbot user session)
  • Analytics cookies: These are used to track how our website is performing. We use Google Analytics to track the number of visits we receive on our website, which specific pages have been visited and for how long. This information is collected on an anonymous basis.

Error reports may also be generated to support our developers to correct any dysfunction on our site.

5.3 Third Party Cookies

Other companies may use cookies on our website, this is known as third party cookie collection. These are particularly common through features such as Youtube embedded videos. Additional cookies may be essential in order to make these features work correctly, but some companies may also include cookies for tracking and advertising.

5.4 How can you opt out or adjust cookie settings?

Should you wish to withdraw your cookies consent you can adjust your cookie settings and/or refuse cookies by adjusting your browser settings. This will inevitably render some of our site responses as ineffective.

Manage cookies in:Google chrome

Manage cookies in:Safari

Manage cookies in:Microsoft Edge

Manage cookies in:FireFox

Manage cookies in:Internet Explorer

5.5 Marketing

We may share information with you that we deem valuable to you in relation to the services we offer, as we wouldn’t want you to miss out on invaluable opportunities. Where legally required we will request your consent before contacting you. You can opt out from receiving our marketing communications at any time by contacting info@lokem.co.uk or clicking on any unsubscribe options in the communications that you receive from us. We never sell, rent or distribute personal information to third parties. We may monitor as to whether or not our communications were delivered or undelivered, opened, marked as spam, and whether you unsubscribed or clicked on any link within them in order to monitor the effectiveness of our campaigns, keep our mailing lists up-to-date, manage your preferences and deliver content that is most relevant to you.

5.6 Customer support

Should you contact Lokem to report any issues or make queries about our services, we will record the details of our interactions with you in our support ticket management system. We may use this intelligence to respond to your query, upgrade our existing services, research and advance new services, troubleshoot and remedy issues, monitor trends, monitor support response times and effectiveness, seek feedback, monitor customer satisfaction, and provide staff training.

5.7 Website Monitoring and Security

Designed for the purpose of threat detection and prevention. Lokem may record private information as we monitor our company’s systems. Moreover, this will enable us to guarantee legal use of such systems, investigating and resolving security incidents

5.8 Accordance and Compliance

Our company might also retain compliance documents and reports on the steps we have taken to auditors and authorities. Your private information can be used to enforce our terms and conditions. This will also be in order to prevent illegal activities such as export and trade sanction infringements, bribery, exploitation, fraud, corruption and modern slavery.

5.9 Enrolment

Any personal information that we have gathered throughout the Lokem enrolment process may be used to assess the suitability of the candidate for present and future positions. This information may be kept to evaluate the progress and performance for job references.

5.10 Your Private Information

Due to the nature of the training and enrolment process that we employ, we may share your private information with those on the training platform. The service providers and the suppliers, who manage private information concerning the course may have access to private information also.

6. Where is your personal information located?

Lokem may store and process your personal information outside of the European Economic Area (EEA), which also includes countries with less stringent information protection legislation. In any event, Lokem will take necessary measures to protect your information in adherence to EEA information protection standards.

For more information please contact info@lokem.co.uk

6.1 How long do we keep your personal information?


Lokem will store your personal information for as long as required in proportion to the purpose for which this information was collected. We may also be required by law or other relevant bodies

We retain personal information for as long as necessary for the purpose for which the personal information was collected, or for such longer periods required by law, to defend our organisation or otherwise necessary.

Your information may also be stored up until the period of archive retention after which, it will be anonymised or deleted.

6.2 What rights do you have?

You have the following rights in respect of your personal:

Access - - You can request information about the personal information that we have on you
Rectification - You can contact info@lokem.co.uk to correct or update your personal Information
Objection - You have the right to object to the processing of your personal information based on our legitimate interests
Restriction - You have the right to ask us to keep but stop processing your personal information
Deletion - You have the right to request that we delete your personal information
PortabilityYou can request a copy of the personal information that we have in a machine readable format
Withdrawal - You have the right to withdraw your permission for Lokem to continue to process your information if we process based on your consent
Decisions - You have the right to decide not to be subject to automated decision making and profiling
Complaints - If you have a complaint in respect of the way that Lokem processes your personal information, please contact the Information Commissioner’s Office at https://ico.org.uk/concerns

In order to process your information request, Lokem may need to verify your identity.

7. Links

Lokem may also provide site links owned by individuals and third parties. Subsequently, Lokem cannot be held responsible for the way in which these separate bodies process your information. It is advised that you thoroughly read any relevant privacy policies and terms of use before entering your personal information into these websites.

8. Security

Whilst Lokem have implemented both organisational and technical infrastructures designed to protect your personal information from accidental loss, unlawful destruction, unauthorised alteration, unauthorised disclosure and unpermitted access we cannot guarantee that your personal information will remain secure from absolutely all forms of cyber attack.

9. Contact

If you have any questions or complaints about this notice or our handling of your personal information, please contact us via email to info@lokem.co.uk or via post to Kemp House 160, City Road, London EC1V 2NX